Refer to Medicare.gov for the official Medicare website. Retiree Health Access is not connected with or endorsed by the U.S. government or the federal Medicare program. Retiree Health Access is an educational and enrollment program operated by CareFree Insurance Services® (“CareFree”), a subsidiary of CVS Health® and a licensed insurance agency. Retiree Health Access sells Medicare plans through arrangements with insurance companies, independent licensed agents, agencies, and call centers staffed by CareFree agents, contractors, and affiliated agencies. We do not offer every plan available in your area. Currently we represent 61 organizations which offer 8 products in your area. Please contact Medicare.gov, 1-800-MEDICARE (TTY: 1-877-486-2048), 24 hours a day, 7 days a week, or your local State Health Insurance Program (SHIP) to get information on all your options. Please refer to the outlines of coverage and specific brochures on products and insurance plans for more detailed information and disclaimers relating to insurance products and plans. This is a solicitation of insurance by CareFree, and you may be contacted by an insurance agent.

Retiree Health Access® and RHA® are registered marks of Health Care Policy Roundtable, LLC. Used under license with Health Care Policy Roundtable. All rights reserved.

Collecting and using personal information

Welcome to Retiree Health Access websites and mobile applications. Retiree Health Access is an educational and enrollment program operated by CareFree Insurance Services, Inc. (referred to as "CareFree", "we" or "us"). We appreciate your interest in us. When you visit and navigate our sites and when you communicate with us via our sites, we will not collect personal information about you unless you provide us that information voluntarily. Any non-public personal information that you may provide via our sites will be used solely for the purpose stated on the page where it is collected. (In some cases, and in all cases where required by law or regulation, you will be able to update the information that you provide to us either by sending us an e-mail or, where you have established personal profiles with us, by updating your profile online. Please refer to the specific pages where data is collected for more information.) Retiree Health Access will not sell, license, transmit or disclose this information outside of Retiree Health Access and its affiliated companies unless (a) expressly authorized by you, (b) necessary to enable CareFree contractors or agents to perform certain functions for us, or (c) required or permitted by law. In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided.

By “personal information,” we mean data that is unique to an individual, such as a name, address, Social Security number, e-mail address, or telephone number. From time to time, we may request personal information from you at our sites in order to deliver requested materials to you, respond to your questions, or deliver a product or service.

Your e-mail

We welcome you to contact us through e-mail or calling. Your e-mail will be sent to our licensed agents and those employees most capable of addressing your questions and providing a response.

Please note that your e-mail, like most, if not all, non-encrypted Internet e-mail communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. If you wish, you may contact us instead via non-cellular telephone at the numbers provided at various locations on our site.

Other information; “cookies” and “tags”
You should also be aware that when you visit our websites, we collect certain information that does not identify you personally, but provides us with “usage data,” such as the number of visitors we receive or what pages are visited most often. This data helps us to analyze and improve the usefulness of the information we provide at these websites.

Like most commercial website owners, we may use what is known as “cookie” technology. A “cookie” is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website is able to recognize repeat users, track usage patterns and better serve you when you return to that site. The cookie does not extract other personal information about you, such as your name or address.

We may also use what is known as “client-side page tagging”, which uses code on each page to write certain information about the page and the visitor to a log when a page is rendered by. Like most commercial website owners, we may use what is known as “cookie” technology. A “cookie” is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website is able to recognize repeat users, track usage patterns and better serve you when you return to that site. The cookie does not extract other personal information about you, such as your name or address.

Version date: October 12, 2021

Welcome to Retiree Health Access web and mobile experience. Retiree Health Access is an educational and enrollment program operated by CareFree Insurance Services, Inc. (referred to as “CareFree”, “we”, “our” or “us”) for use by Medicare eligible persons (referred to as “you” or “your”) who need assistance with finding a Medicare plan or health insurance that meets your needs and for licensed insurance agents assisting Medicare eligible persons (also referred to as “you” and “your”). These Terms of Use (the “Terms”) apply to those websites and software applications, including mobile applications, and their content (the “Application(s)”) that we license or operate and that contain a link to these Terms.

By clicking “create account”, “Add Medications”, “Enroll” or similar button on the Applications to submit your information to us or a third-party Medicare plan or insurance company, or by otherwise using our Applications you are agreeing to these Terms. Please read them carefully. If you do not agree to these Terms, please exit the Applications.