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Terms of Use
Welcome to the Medicare Support Center at CVS web and mobile experience. The Medicare Support Center at CVS is an educational and enrollment program owned and operated by CareFree Insurance Services, Inc. (referred to as “CareFree”, “we”, “our” or “us”) for use by Medicare eligible persons (referred to as “you” or “your”) who need assistance with finding a Medicare plan or health insurance that meets your needs and for licensed insurance agents assisting Medicare eligible persons (also referred to as “you” and “your”). These Terms of Use (the “Terms”) apply to those websites and software applications, including mobile applications, and their content (the “Application(s)”) that we license or operate and that contain a link to these Terms.
By clicking “create account”, “Add Medications”, “Enroll” or similar button on the Applications to submit your information to us or a third-party Medicare plan or insurance company, or by otherwise using our Applications you are agreeing to these Terms. Please read them carefully. If you do not agree to these Terms, please exit the Applications.
NO WARRANTIES
LIMITATION OF LIABILITY
Ownership of the Applications
We may freely use feedback you provide, including in future modifications of the Applications, other products or services, advertising or marketing materials. You grant CareFree a perpetual, worldwide, fully transferable, sub-licensable, non-revocable, fully paid-up, royalty free license to use the feedback you provide to us in any way.
Third-Party Resources
Plan Enrollment Applications
If you decide to enroll in a third-party plan or insurance using the Applications, at the end of the process you may be asked to provide an electronic signature which will be applied to your enrollment and to other required forms electronically, as applicable. Your electronic signature will be as legally binding and enforceable as if you had signed on paper with a pen.
If you decline the electronic signature process, we may decline to process your enrollment electronically if a signature is required. If required by applicable law, you may still apply with a paper enrollment form, but it could take longer to process it.
The hardware and software descriptions below that are what you will need to use Applications for enrollment in Medicare plans or other health insurance and to receive consumer disclosures, written communications, plan documents, enrollment instructions and confirmations electronically (“Electronic Records”).
- Hardware/ Operating Systems: Any PC or MAC with standard Operating Systems
- Browsers: Medicare Support Center at CVS is supported in full in
- Google Chrome
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- Safari (Version 14 or later)
- Microsoft edge
- PDF Reader: Adobe Reader version 8 or higher
- Internet Bandwidth: High-speed internet connection recommended
- A valid email address
You are responsible for keeping your contact information up to date to ensure timely receipt of instructions and confirmations. You can update your contact information on your profile page at any time or by calling the toll-free number that appears on the Medicare Support Center at CVS website.
Note that, depending on the benefits you select when using the Applications, you may be protected by federal and other law applicable to personally identifiable information about you such as health information protected by the Health Insurance Portability and Accountability Act (“HIPAA”).
Version date: August 6, 2021
CareFree Privacy Policy
Collecting and using personal information
By “personal information,” we mean data that is unique to an individual, such as a name, address, Social Security number, e-mail address, or telephone number. From time to time, we may request personal information from you at our sites in order to deliver requested materials to you, respond to your questions, or deliver a product or service.
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Please note that your e-mail, like most, if not all, non-encrypted Internet e-mail communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. If you wish, you may contact us instead via non-cellular telephone at the numbers provided at various locations on our site.
Like most commercial website owners, we may use what is known as “cookie” technology. A “cookie” is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website is able to recognize repeat users, track usage patterns and better serve you when you return to that site. The cookie does not extract other personal information about you, such as your name or address.
We may also use what is known as “client-side page tagging”, which uses code on each page to write certain information about the page and the visitor to a log when a page is rendered by. Like most commercial website owners, we may use what is known as “cookie” technology. A “cookie” is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website is able to recognize repeat users, track usage patterns and better serve you when you return to that site. The cookie does not extract other personal information about you, such as your name or address.
Version date: October 12, 2021
Glossary
- Annual Enrollment Period (AEP)
- It's a set time when current Medicare members can drop or change their Medicare health or drug plan. Or switch to Original Medicare. A person eligible for Medicare can also join a Medicare plan at this time if they missed their first chance for enrollment. The Annual Enrollment Period is from October 15 until December 7.
- Appeal
- Is the action a member takes when disagreeing with a coverage or payment decision made by Medicare, their Medicare health plan, or their Medicare Prescription Drug Plan.
- Beneficiary
- A person entitled to health services under a federal Medicare health insurance plan and/or has been determined to be eligible for Medicaid.
- Brand-name drug
- A prescription drug that is made and sold by the company that originally researched and developed the drug. A brand-name drug has the same active ingredients and formula as its generic version. Generally, other companies cannot make generic versions of brand-name drugs until after the patent on the brand-name drug expires.
- Case management programs
- Programs with case managers who help coordinate care for people with complex care needs.
- Catastrophic coverage stage
- This is the drug coverage stage that happens after a member gets out of the coverage gap (donut hole). With catastrophic coverage, a member pays a reduced amount for covered drugs for the rest of the year.
- Centers for Medicare and Medicaid Services (CMS)
- A federal agency under the U.S. Department of Health and Human Services (HHS). CMS is in charge of several programs including Medicare, Medicaid, the Children’s Healthcare Program (CHIP), and the state and federal insurance marketplaces.
- Coinsurance
- Amount a member may have to pay for their share of services. Coinsurance is usually a percentage (for example, 20%).
- Complaint
- The formal name for “making a complaint” is “filing a grievance.” Members can use the complaint process for certain types of problems they may have with their plan’s service. These include issues with quality of care, wait times, and customer service. Also see “Grievance.”
- Copay / Copayment
- Amount members may have to pay for their share of services. Copays are usually a set amount (for example, $10 for a prescription drug or $20 for a doctor’s visit).
- Cost sharing
- What members pay for care. Examples of cost-sharing can include a deductible, copayment, or coinsurance.
- Coverage determination
- The first decision a member's Medicare drug plan (not the pharmacy) makes about their benefits. This can be a decision about if a member's drug is covered, if a member met their plan’s requirements to cover the drug, or how much a member pays for the drug. A member also receives a coverage determination decision if they ask their plan to make an exception to its rules to cover their drug.
- Coverage gap
- Also called the “donut hole.” The coverage gap is the period that begins after a member and their drug plan together spend a certain amount for covered drugs. When in the coverage gap, members pay no more than 25% of the cost for their plan’s covered prescription drugs. The coverage gap ends when a member spends enough to qualify for catastrophic coverage.
- Deductible
- This is the amount some plans require members pay for covered services before their plan starts paying.
- Disenroll
- This means ending membership in a health plan. Disenrollment may be voluntary (member's choice) or involuntary (not member's choice).
- Donut hole
- Also called the “coverage gap.” The donut hole is the period that begins after a member and their drug plan together spend a certain amount for covered drugs. When in the donut hole, members pay no more than 25% of the cost for their plan’s covered prescription drugs. The donut hole ends when a member spends enough to qualify for catastrophic coverage.
- Drug tier
- This is a group of drugs on a formulary. Each group or tier requires a different level of payment. Members may see the groups listed as generic drugs, brand-name drugs, or preferred brand-name drugs. Higher tiers usually have higher cost sharing. For example, a drug on Tier 2 generally costs more than a drug on Tier 1.
- Enrollee
- A member of a Medicare health plan.
- Evidence of Coverage (EOC)
- The EOC gives a plan member detailed information on the plan’s coverage, costs, and member rights and responsibilities.
- Exception
- A type of Medicare prescription drug coverage determination. A formulary exception is a drug plan's decision to cover a drug that's not on its drug list or to waive a coverage rule. A tiering exception is a drug plan's decision to charge a lower amount for a drug that's on its non-preferred drug tier. A member or their prescriber must request an exception. And the member's doctor or other prescriber must provide a supporting statement explaining the medical reason for the exception.
- Extra Help
- Program that helps people with limited incomes and resources pay their Medicare prescription drug plan costs, such as premiums, deductibles and coinsurance. The Extra Help program is run by the Social Security Administration.
- Formulary
- This is a list of prescription drugs covered by a plan. It’s also called a drug list.
- Generic drug
- A prescription drug that is approved by the Food and Drug Administration (FDA) as having the same active ingredient(s) as the brand-name drug. Generally, a “generic” drug works the same as a brand-name drug. And usually costs less.
- Grievance
- A complaint about the way a member's Medicare health plan or drug plan is giving care. For example, a member may file a grievance if they have a problem calling the plan. Or if they're unhappy with the way a staff person at the plan has behaved towards them.
- Group health plan
- Also called group coverage. In general, a health plan offered to an employer or employee organization that provides health coverage to employees and their families.
- Health Maintenance Organization (HMO)
- A type of Medicare Advantage Plan (Part C) available in some areas of the country. In most HMOs, the member can only go to doctors, specialists, or hospitals on the plan's list except in an emergency. Most HMOs also require members to get a referral from their primary care physician.
- Initial coverage limit
- This is a set amount of drug costs. It includes what the member pays, plus what their plan pays. When the initial coverage limit is reached, a member enters the coverage gap (donut hole). And the terms of the member's benefit change.
- Initial coverage stage
- This is the stage after a member meets their deductible (if it applies) and before a member's total drug costs reaches the initial coverage limit. During the initial coverage stage, the plan pays some of the costs for covered prescription drugs. And the member pays a copayment or coinsurance. Total drug costs include what the member and their plan has paid for member's covered drugs.
- Initial Enrollment Period (IEP)
- Is the 7-month window a person has to sign up for Part A and/or Part B when first eligible for Medicare. It begins 3 months before a beneficiary turns 65, includes the month the beneficiary turns 65, and ends 3 months after the month the beneficiary turns 65.
- In network
- Refers to providers or health care facilities that are part of a health plan's network of providers. And have negotiated a discount with the health plan.
- Late enrollment penalty (Part D)
- The cost of the Part D late enrollment penalty is based on how long a Medicare beneficiary was without creditable prescription drug coverage.
- Low-income subsidy (LIS) See "Extra Help.”
- MA Plan Type of Medicare Advantage health plan offered by a private insurance company that contracts with Medicare. Medicare Advantage Plans provide all of a member's Part A and Part B benefits, excluding hospice. This type of Medicare Advantage Plan doesn't cover prescription drugs.
- MAPD Plan
- Type of Medicare Advantage health plan offered by a private insurance company that contracts with Medicare. Medicare Advantage Plans provide all of a member's Part A and Part B benefits, excluding hospice. This type of Medicare Advantage Plan includes Medicare prescription drug coverage.
- Maximum out-of-pocket amount
- The most a member will pay in a year for certain health services. The plan's Evidence of Coverage provides detailed information, including the maximum amount a member will pay.
- Medicaid (Medical Assistance)
- A joint federal and state program that helps with medical costs for specific individuals with limited income and resources. Individuals include low-income adults, children, elderly adults, and people with disabilities. Medicaid programs vary from state to state. Most health care costs are covered if the person qualifies for both Medicare and Medicaid.
- Medicare
- Medicare is the federal health insurance program for: 1) People who are 65 or older; 2) Certain younger people with disabilities; 3) People with End-Stage Renal Disease (permanent kidney failure requiring dialysis or a transplant, sometimes called ESRD).
- Medicare Part D
- This refers to prescription drug coverage. Medicare Part D is obtained through a Medicare Advantage plan offering prescription drug coverage. Or it can be obtained through a separate standalone prescription drug plan.
- Medigap or Medicare Supplement
- Both names refer to Medicare Supplement insurance. Private insurance companies sell it to fill “gaps” in Original Medicare. Medigap (Medicare Supplement) policies only work with Original Medicare. A Medicare beneficiary cannot have a Medicare Advantage Plan and a Medigap policy.
- Member
- A person with Medicare who is eligible and enrolled in either Original Medicare or a Medicare Advantage plan. Enrollment is confirmed by the Centers for Medicare & Medicaid Services.
- Network
- Is all the doctors, clinics, hospitals and/or pharmacies that have a contract with a health plan. Members pay the least amount for health care when obtaining services in network.
- Network pharmacy
- A pharmacy that has a contract with a health plan. Generally, the health plan will only cover member prescriptions when filled at a network pharmacy.
- Network provider
- A provider that has a contract with a health plan. The plan pays a network provider based on the contract. Network providers are also called plan providers.
- Optional supplemental benefits
- These are benefits that Medicare doesn’t cover. Medicare beneficiaries can purchase them for an additional premium.
- Organization determination (coverage decision)
- Any decision made by a Medicare health plan about whether they cover items or services. Or how much a member must pay for covered items or services.
- Out-of-network pharmacy
- A pharmacy that doesn’t have a contract with a health plan. Most plans will not cover drugs received from out-of-network pharmacies, unless certain conditions apply.
- Out-of-network provider or out-of-network facility
- A provider or facility that does not have an agreement with a health care plan for reimbursement at a negotiated rate.
- Point-of-Service (POS)
- A type of health plan that is a cross between HMO and PPO plans. Like an HMO, a member selects an in-network doctor to be their primary care provider. But like a PPO, members may go outside of the provider network for health care services. When going out of the network, members pay most of the cost, unless their primary care provider made a referral to the out-of-network provider. Then the health plan pays the cost.
- Preferred pharmacy
- A pharmacy that contracts with a Part D plan. And provides members covered prescription drugs at negotiated prices. Cost sharing is often lower at preferred pharmacies. Plans must let members know if they offer standard and/or preferred pharmacy network benefits.
- Preferred Provider Organization (PPO)
- A type of Medicare Advantage Plan (Part C) available in some areas of the country. Members pay less if they use doctors, hospitals, and other health care providers that belong to the plan's network. Members can use doctors, hospitals, and providers outside of the network for an additional cost.
- Premium
- This is the amount a member pays for coverage. If a member obtains coverage from an employer or group health plan, the costs might be shared between the member and the employer.
- Primary Care Physician (PCP) or Primary Care Doctor
- A PCP is a doctor who is part of a health plan's network. A member's PCP is their main contact for care. The PCP also gives referrals for other care. They coordinate the care members get from specialists or other care facilities. Some health plans require members choose a PCP.
- Prior authorization
- Some services or prescription drugs require a member's doctor and their plan to approve them before a member can obtain care or fill a prescription. The approval tells a member if the plan covers the requested service or prescription. Members must check with their plan to see which drugs or services need prior authorization. Prior authorization is also called precertification, certification, and authorization. (In Texas, this approval is known as pre-service utilization review and is not verification as defined by Texas law.)
- Provider
- The doctor, hospital, pharmacy, or other licensed professional or facility that provides medical services.
- Quantity Limits (QL)
- With most drugs, only a certain amount can be dispensed at one time for safety, quality, or usage reasons.
- Referral
- A written order from a member's primary care doctor to see a specialist or get certain medical services. Many HMOs require a referral before a patient can get medical care from anyone except their primary care doctor. If a referral isn't obtained first, the plan may not pay for the services.
- Special Enrollment Period (SEP)
- Also called a Special Election Period. If you have a Medicare plan, it’s a time when you can change your benefits because something in your life changes. Examples are moving out of a plan’s service area, or being able to get Medicaid.
- Special Needs Plan (SNP)
- A special type of Medicare Advantage Plan (Part C) that provides more focused and specialized health care for specific groups of people. Groups include those who have both Medicare and Medicaid, those living in a nursing home, or those with certain chronic conditions.
COVID-19
Medicare Support Center is firmly committed to helping protect the health and safety of our members and employees, and to serving our communities. We are closely monitoring the changing situation and complying with the Public Health guidance. Please see individual CVS Pharmacies for their COVID-19 policies.
Disclaimer
Refer to Medicare.gov for the official Medicare website.
Medicare Support Center at CVS® is not connected with or endorsed by the U.S. government or the federal Medicare program. Medicare Support Center at CVS is an educational and enrollment program owned and operated by CareFree Insurance Services® (“CareFree”), a subsidiary of CVS Health® and licensed insurance agency. CareFree sells Medicare plans through arrangements with insurance companies, independent licensed agents, agencies, and call centers staffed by CareFree agents, contractors, and affiliated agencies. We do not offer every plan available in your area. Currently we represent 61 organizations which offer 8 products in your area. Please contact Medicare.gov, 1-800-MEDICARE (TTY: 1-877-486-2048), 24 hours a day, 7 days a week, or your local State Health Insurance Program (SHIP) to get information on all your options.
CVS Pharmacy® has made space available to select licensed insurance agents or agencies and the Medicare Support Center at CVS as a courtesy for its customers. CVS Pharmacy is preferred with some Medicare Part D plans, does not endorse any particular Medicare plan, and does not receive compensation of any kind from plan sponsors or other third parties related to enrollment in a Medicare plan. Please refer to the outlines of coverage and specific brochures on products and insurance plans for more detailed information and disclaimers relating to insurance products and plans. This is a solicitation of insurance by CareFree, and you may be contacted by an insurance agent.
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How to Save on Medicare Costs
What are the biggest factors affecting the cost of Medicare coverage?
The type of coverage and the plan a Medicare-eligible person chooses are the biggest factors that will affect the cost of their Medicare coverage. If they don’t have group coverage through an employer or union, they should sign up for Medicare Parts A and B, as well as a Part D plan, as soon as they’re eligible. Signing up late for Part B or Part D may result in paying a penalty.
There are two main ways to get Medicare coverage.
Option 1 - Original Medicare – administered by the federal government, consists of: Part A (Hospital insurance) + Part B (Medical insurance)
- Those Medicare-eligible can join a separate Medicare drug plan to get Medicare drug coverage (Part D).
- To help pay out-of-pocket costs in Original Medicare (like the 20% coinsurance), individuals can also shop for and buy Medicare Supplement Insurance (Medigap).
Option 2 - Medicare Advanctage (Part C) - these are Medicare-approved plans offered by private companies. They offer an alternative to Original Medicae for health and drug coverage. They must follow rules set by Medicare.
- These "bundled" plans include Part A and Part B, and usually include Part D.
- When a Medicare person joins a Medicare Advantage Plan, they’ll still have Medicare, but will get most of their Part A and Part B coverage from the Medicare Advantage Plan, not Original Medicare.
Part A Hospital insurance + |
Part B Medical insurance + |
Part D Prescription drug coverage - |
Part C Medicare Advantage |
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Can I afford Medicare coverage on my income?
Yes. There are several different financial assistance programs available to people who qualify based on income and asset requirements. These programs are designed to help people pay premiums, deductibles, copayments, coinsurance and even prescription drugs.
Programs include:
- Medicare Savings Programs - help from an individual’s state paying their Medicare Part A and Part B premiums, deductibles, copayments, and coinsurance. Individuals apply through their state. Their state determines which program(s) they qualify for. In many cases, to qualify for a Medicare Savings Program, a person must have income and resources below a certain limit. These limits go up each year. Even if a person doesn’t think they’ll qualify, they should still apply.
- Medicaid - provides health coverage to Americans, including eligible low-income adults, children, pregnant women, older adults, and people with disabilities. Medicaid is administered and funded jointly by states and the federal government. Eligibility criteria varies from state to state. If a person is unsure if they qualify for Medicaid, they should apply. They might be eligible depending on their household income, family size, age, disability, and other factors.
- Extra Help - for those who qualify, it means Medicare helps pay their Medicare prescription drug coverage’s (Part D) monthly premium, any yearly deductible, coinsurance, and copayments.
- Dual-Eligible Special Needs Plan (D-SNP) - is a type of Medicare Advantage Plan for people who qualify for both Medicare and state Medicaid assistance or Medicaid. D-SNPs often offer added benefits beyond what a person gets from Original Medicare and Medicaid. The added benefits can fill gaps in their care and improve their quality of life.
Medicare Savings Programs | Medicaid | Extra Help |
---|---|---|
Premiums, deductibles, copayments, coinsurance – for Part A and Part B | Home care, nursing home care, some prescription drugs – for low-income, low-asset individuals | Premiums, deductibles, copayments – for Part D |
Can I save money by going without Medicare coverage for a while?
The longer an individual waits to enroll in Medicare Parts B and D, the more they could pay in late-enrollment penalties, especially if they don’t have other group coverage. Even if they aren’t subject to a penalty, it’s still a good idea to enroll instead of trying to go without coverage.
Medicare Advantage plans may also be an option to help protect against any unexpected health problems. Unlike Original Medicare, Medicare Advantage plans have a yearly limit on what members pay out-of-pocket for services Medicare Parts A and B cover. The out-of-pocket maximum varies by the Medicare Advantage Plan selected.
Are there other ways to save on prescription drug coverage?
Members who have a Part D plan or a Medicare Advantage plan that includes prescription drug coverage need to check which pharmacies are in their network. Some plans include preferred pharmacies that may offer lower prices on prescription drugs. If a member uses a pharmacy not included in the plan’s network, they may have to pay the full price of their prescriptions.
What else can I do to save on health care?
A person’s whole health includes far more than what happens inside a clinic or hospital. It’s important individuals check available benefits once a year to see what other types of local or federal programs they may qualify for. Contact your insurance provider to learn more about added services a Medicare Advantage Plan may offer.
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